Terms of Sales


General conditions of sale and online purchase of non-personalized products and use of the website

Article 1. Fields of application

These general conditions apply to the purchase of non-personalized products, without the intention of reselling them, by non-professional buyers made in France on the Melissa Shoes France website.

Personalized products mean products presented in the "tailor-made" category and made according to specifications specific to each customer who orders them and are not governed by these general conditions of sale.

Article 2. Ordering and buying on our website

2.1 Eligibility to Order and Purchase

In order to be able to place an order on our website, you must have the legal capacity to do so and not buy a product with the intention of reselling it.

2.2 How to order

Nothing's easier!

  1. Visit our e-shop and find the products you want to wear.
  2. Add the products to your basket by clicking on the "Add to basket" button.
  3. Once you have finished your selection, place the mouse cursor on the basket at the top right and check its contents. Confirm by clicking on the "Proceed to payment" button.
  4. Check your order.
  5. Complete your email, delivery and billing addresses correctly
  6. Tap "Continue to Shipping"
  7. Check your details are correct and press "Continue to payment"
  8. Choose your payment method and proceed to payment. For more information refer to articles 3 and following

Your order becomes final, as it appears on the screen, from the moment you validate it at the end of the ordering procedure.

Once the payment has been made, a confirmation of your order and your payment will be sent to you by e-mail. Melissa Shoes France advises you to keep them, it can be used later.

Please note that your order becomes final and commits you from the moment you pay for it.

And if you ever have any questions, you can always reach us by phone, whatsapp or SMS, between Monday and Friday, from 9 a.m. to 7 p.m. on our number +33(0)6 52 54 42 47.

2.3 Refusal of an Order or Cancellation of a Purchase.

Melissa Shoes France reserves the right to refuse an order for just cause.

Melissa Shoes France also reserves the right to cancel a purchase (order accepted) on just cause.

Order refusals and justified purchase cancellations do not give rise to any compensation, but to reimbursement of the price of the products if this has been paid.

Justifiable reasons include: product not available in stock (you can wait for restocking or get a refund); incorrect or unverifiable bank details; order identified as unusual or susceptible to fraud; incomplete payment; we have reason to believe that your purchase is for resale; the sale price indicated on the website contained an error; the address you have provided to us does not fall within the geographical scope of delivery.

2.4 Data control

Melissa Shoes France reserves the right to control the personal and banking data that you provide when creating your account or any order.

Article 3. Price/Payment

3.1 Methods of payment


For this type of transaction Melissa Shoes France works in partnership with Stripe and Paypal.


Melissa Shoes France retains ownership of its products until full payment of the price of its products has been received.

3.3 Price and Currency

The prices are indicated Value Added Tax (VAT) included.

Shipping costs are not included in the prices indicated on the products. Shipping costs depend on the delivery method chosen and the place of delivery. Shipping costs must be added to the prices of the products for the calculation of the total amount to be paid.

3.5 Total Price Breakdown

The total price to be paid means the sum of the price of each product present in the basket and the shipping costs. It is indicated to you during the last step of the payment procedure.

3.6 Price Changes

Melissa Shoes France reserves the right to modify the price of the products indicated on its website. The prices appearing at the time of validation of the order are the prices applicable to this purchase.

3.7 Pricing errors

In the event of a manifest error in the price of a product, Melissa Shoes France is not bound by its offer and will give you the possibility of canceling your order or confirming it at the actual price of the product which will be communicated to you by Melissa. Footwear France.

Article 4. Security of transactions

The Melissa Shoes France online store was built on the Shopify platform. Shopify uses an SSL (Secure Socket Layer) protocol to secure transactions. It is currently one of the most effective encryption protocols. Your banking information is encrypted throughout the payment process and is not saved on a public server.

Despite our best efforts to secure payments, there is still a low risk of fraud. Melissa Shoes France cannot be held liable for damage resulting from the use of electronic means of communication and payment.

Article 5. Shipping and delivery

5.1 Delivery

We deliver products worldwide.

We deliver Monday to Friday. Orders placed on Fridays, Saturdays, Sundays and holidays are processed on Monday and shipped the following Tuesday.

In the event that the delivery address you have given us turns out to be inaccurate or if it is impossible for the delivery service to deliver your package to you for reasons attributable to you, the costs of redelivery of the package which we will have been returned will be at your expense.

5.2 Method and delivery times

Melissa Shoes France offers a type of delivery. The deadlines run from the receipt by Melissa Shoes France of full payment of the price:

Standard Delivery (48 to 72 hours on working days) from the dispatch of your order. It is carried out by Colissimo France without signature and the price is €8.80 for Metropolitan France.

If the delivery deadline is exceeded by more than 7 days and not due to a case of force majeure, you can cancel your order by registered letter with acknowledgment of receipt. You will then be reimbursed within a maximum period of 30 days.

5.3 Split delivery

Melissa Shoes France tries as much as possible to deliver all the products in your order at once and as soon as possible. However, Melissa Shoes France reserves the right to deliver the products of your order in installments in cases where, for reasons of logistics or availability of products in stock, a one-time delivery would be impossible. In such a case you will be informed by email and no additional shipping costs will be charged.

Article 6. Shipping costs and administrative formalities related to the importation of our products

6.1 Shipping costs

The amount of shipping costs is €8.80 for Metropolitan France. They are free for any order from 150€. International shipping costs vary on a case-by-case basis, you can view details by country by clicking here .

6.2 Customs taxes, import charges (for orders made abroad)

Customs taxes, administrative formalities as well as import costs or any other tax related to the purchase of our products abroad remain the responsibility and the responsibility of the customers.

We invite our international customers to find out about the procedures related to the importation of our products into their respective countries before finalizing their orders.

Article 7. Returns and cancellations

For any return or exchange request, everything happens on your customer area : you click on the little man next to the magnifying glass, at the top right of our page, or by clicking here .

If you have not created your customer account at the time of validation of your order, you can always request a return or an exchange, by entering the number of your order as well as the email address or telephone number used during the validation of your order in clicking here .

7.1 Returning defective products after delivery

You have the right to return delivered products if they are defective or not in accordance with your order.

Legal warranty for defective goods

We recognize the legal warranty of 2 years (or any longer period possibly stated in the law of the country concerned) in the event of product defects. A product is said to be "defective" if it is received damaged or if a defect in workmanship or material becomes apparent within 2 years (or such longer period as may be set out in the law of the country concerned) from procurement. Please note that Products damaged due to wear and tear are not considered faulty.

You can return defective Products within 2 years of receipt of the Products and receive a full refund, including postage, if applicable.

Upon receipt of the returned products and after inspection thereof, we will proceed to your refund within 15 days.

Melissa Shoes France undertakes to respect its legal obligations which appear in the articles extracted from the Consumer Code and the Civil Code below:


"The seller is required to deliver a good that complies with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility Consumer Code - article L211-5

To be in conformity with the contract, the good must:

1.Be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model: - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labelling.

2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. Consumer Code - article L211-12 The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. Civil Code - article 1641

1. The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less for them, if he had known them. Civil Code - article 1648

  1. The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

7.2 Returning products after delivery without reasons – Right of withdrawal

If you are not satisfied with the products ordered, you can exercise your right of withdrawal and return them to us at your expense within 14 days postmarked. Shipping and return costs remain the responsibility of the customer and will be retained at the time of reimbursement.

The exercise of the right of withdrawal is materialized by the return of the products and is dated the day of dispatch of the returned products with the postmark as proof.

The products must be returned in their original packaging (box and fabric packaging of the shoes if applicable) and all packed in a cardboard overpack and sent to the following address:

Mistral Services
Att: Melissa Shoes
286 Avenue du Pastré
13400 Aubagne

Upon receipt of the products, we will refund the price of the products excluding shipping costs within a maximum period of 30 days or we will offer you a credit note that you are free to refuse.

However, the return will be refused and will not give rise to reimbursement, in the following cases:

1. Boxes, packaging, labels, blisters (plastic sleeve) have been removed or damaged and not included in the return

2. The products have been washed, used or worn except for a simple fitting

3. The product is not complete. If your order includes different products that are not linked together (non-exhaustive examples of linked products: pair, inseparable set, etc.), you can return only part of your order. Only products returned complete (the pair of shoes and their original packaging) will be refunded.

4. Products have been worn, worn, altered or misrepresented

5. The return is made to an address or recipient other than our warehouse at Mistral Services at 286 Av. du Pastré, 13400 Aubagne.

6. The period between the date of your order and the receipt of your return by our warehouse (as evidenced by the postmark) is exceeded by 14 days

7.3 Returning non-defective products after delivery for standard exchange (with the same model and color, in a different size):

You have chosen the wrong size: you can request the exchange of your product for another size, always on your customer area or by clicking here. You fill in the order number as well as the email address or telephone number used during the validation of the order.

This request must be made within 30 days of your purchase. The article must be returned in its box and its original packaging with its label and its pouch under penalty of being refused by our services.

Once the return has been received and validated, the new item will be sent to you immediately.

The return costs are at our expense for any exchange made in Metropolitan France.

For abroad, the return costs remain the responsibility of the customer and the costs of reshipping abroad are similar to those invoiced upon delivery.

Exchanges only concern the size or color for the same reference. It is not possible to exchange for another model or a model at a different price.


Article 8. Refund Information

The cost of returning defective products or products that do not comply with your order will be fully refunded to you (shipping costs and return costs).

Delivery costs concerning requests for reimbursement linked to cancellation and return without justified reasons, made within the 14-day withdrawal period , remain the responsibility of the customer and will be deducted from the amount invoiced. of the order at the time of reimbursement.

For orders that have benefited from free shipping ( over 150 Euros), the shipping costs will be debited from the amount invoiced at the time of reimbursement. In Metropolitan France these costs amount to 8.80 Euros. Return costs remain the responsibility of the customer. On orders that have been shipped via Fedex, delivery and return costs may vary between 12 and 32 Euros depending on the destination and will be invoiced for each stage.

Orders paid via Paypal will also be subject to an additional charge of 10% of the amount of the order related to the administrative management by this service.

Article 9. Pre-Orders

The pre-order allows you to reserve a product before it is marketed by Melissa Shoes France and to be among the first to benefit from a new Melissa Shoes France product. Pre-order is not yet available on Melissa Shoes France. We are doing everything we can to bring it to you very quickly.

Article 10. Promotional codes (discounts)


A promotional code entitles you to a one-time discount for the purchase of one or more products under the conditions provided for on the promotional code.


Promotional codes are personal. Promotional codes are inalienable and may not be sold, bartered, exchanged, or made available to the public free of charge or for a fee on a website or any other communication medium without the prior, express and written authorization of Melissa Shoes France. .


The promotional codes published by Melissa Shoes France can only be used on the site www.melissashoesfrance.com


You can only use one promotional code per product.


Promotional codes cannot be combined with other promotions.


Promotional codes are not redeemable for cash.


Promotional codes are non-refundable.


Melissa Shoes France reserves the right to cancel a promotional code when it is not used in accordance with the above.

Article 11. Availability

If, despite the care we take in managing our stocks, an order has been validated when the product(s) ordered is or are not available in stock, Melissa Shoes France reserves the right to offer you other replacement products or to cancel the order.

In case of cancellation of your order you will have the choice between a refund and a credit note.

Article 12. Validity of offers

Our offers are valid for the entire time they are visible on our website or between the dates indicated if it is a commercial operation for a fixed term.

In the event of a manifest error in the offer, Melissa Shoes France is not bound by its offer and will give you the option of canceling your order or confirming it under the actual conditions of the offer.

Article 13. Liability

Melissa Shoes France is liable only in the event of a breach of its contractual obligations under the terms of the legislation in force.

Melissa Shoes France cannot be held liable for any damage suffered by a third party resulting from the use of one of our products.

Melissa Shoes France cannot be held liable for any damage resulting from the misuse you make of one of our products.

Melissa Shoes France is not liable for damages resulting from incorrect information on its websites.

Article 14. User Generated Content


Any content added to the www.melissashoesfrance.com site by site users (opinions, ideas, comments, votes, articles, photographs, films, drawings, creations in particular) and made public on the site becomes the property of Melissa Shoes France.

Melissa Shoes France reserves the right to use it, to publish or not the content added by users and in any way whatsoever.

Article 15. Applicable law

These general terms and conditions, as well as all disputes which may arise therefrom, or which result from the use of the website(s) or purchases made on the websites of Melissa Shoes France, are governed by French law.

Article 17. Links to other sites

Melissa Shoes France is not responsible for the use or content of the websites to which it provides links.

Melissa Shoes France is not responsible for the use or content of websites that provide a link to the Melissa Shoes France site.

Article 18. Intellectual property rights

Melissa Shoes France is the owner of the brand names, names, denominations, titles of products, drawings, models, photographs mentioned on the site www.melissashoesfrance.com which are either registered trademarks or trademarks, or drawings, models, works subject to intellectual property rights.

Article 19. Computing and Freedom

In accordance with the provisions of the law of 78-17 of January 06, 1978 amended in 2004, this website has been the subject of a prior declaration to the Commission Nationale Informatique et Liberté (CNIL) under number 1450383.

You also have the right to access, rectify, modify and delete data concerning you. You can exercise this right by consulting our contact page. The data collected on the site is reserved for the exclusive use of Melissa Shoes France and is not disclosed to third parties.