Terms of Sales


General conditions of sale and online purchase of non-personalized products and use of the website

Article 1. Fields of application

These general conditions apply to the purchase of non-personalized products, without intention of reselling them, by non-professional buyers made in France on the Melissa Shoes France website.

Personalized products mean products presented in the “made to measure” category and produced according to specifications specific to each customer who orders them and are not governed by these general conditions of sale.

Article 2. Order and buy on our website

2.1 Eligibility to order and purchase

In order to place an order on our website, you must have legal capacity and not purchase a product with the intention of reselling it.

2.2 How to order

Nothing's easier!

  1. Visit our e-store and find the products you want to wear.
  2. Add the products to your cart by clicking on the “Add to cart” button.
  3. Once you have finished your selection, place the mouse cursor on the basket at the top right and check its contents. Confirm by clicking on the “Proceed to payment” button.
  4. Check your order.
  5. Complete your email, delivery and billing addresses correctly
  6. Tap “Continue to Shipping”
  7. Check your details are correct and press “Continue to payment”
  8. Choose your payment method and proceed to payment. For more information, refer to articles 3 and following

Your order becomes final, as it appears on the screen, from the moment you validate it at the end of the order procedure.

Once payment has been made, a confirmation of your order and payment will be sent to you by email. Melissa Shoes France advises you to keep them, they may be useful to you later.

Please note, your order becomes final and binding on you from the moment you make payment.

And if you ever have any questions, you can always contact us by phone, whatsapp or SMS, between Monday and Friday, from 9 a.m. to 7 p.m. on our number +33(0)6 52 54 42 47.

2.3 Refusal of an order or cancellation of a purchase.

Melissa Shoes France reserves the right to refuse an order for just cause.

Melissa Shoes France also reserves the right to cancel a purchase (order accepted) for good cause.

Justified order refusals and purchase cancellations do not give rise to any compensation, but to reimbursement of the price of the products if this has been paid.

The valid reasons include: product not available in stock (you can wait for restocking or obtain a refund); incorrect or unverifiable bank details; order identified as unusual or susceptible to fraud; incomplete payment; we have reason to believe that your purchase is intended for resale; the sale price indicated on the website contained an error; the address you provided to us does not fall within the geographic delivery area.

2.4 Data control

Melissa Shoes France reserves the right to control the personal and banking data that you provide when creating your account or placing any order.

Article 3. Price/Payment

3.1 Payment methods


For this type of transaction Melissa Shoes France works in partnership with Stripe and Paypal.


Melissa Shoes France retains ownership of its products until full payment of the price of its products has been received.

3.3 Price and currency

Prices are indicated Value Added Tax (VAT) included.

Shipping costs are not included in the prices indicated on the products. Shipping costs depend on the delivery method chosen and the delivery location. Shipping costs must be added to the product prices to calculate the total amount payable.

3.5 Breakdown of the total price

The total price to pay means the sum of the price of each product in the basket and shipping costs. It is indicated to you during the last step of the payment procedure.

3.6 Price changes

Melissa Shoes France reserves the right to modify the price of products indicated on its website. The prices appearing at the time of validation of the order are the prices applicable to this purchase.

3.7 Pricing errors

In the event of a manifest error in the price of a product, Melissa Shoes France is not bound by its offer and will give you the option of canceling your order or confirming it at the actual price of the product which will be communicated to you by Melissa Shoes France.

Article 4. Security of transactions

The Melissa Shoes France online store was built on the Shopify platform. Shopify uses an SSL (Secure Socket Layer) protocol to secure transactions. It is currently one of the most effective encryption protocols. Your banking information is encrypted throughout the payment process and is not saved on a public server.

Despite all our efforts to secure payments, there is still a small risk of fraud. Melissa Shoes France cannot be held responsible for damage resulting from the use of electronic means of communication and payment.

Article 5. Shipping and delivery

5.1 Delivery

We deliver the products worldwide.

We deliver Monday to Friday. Orders placed on Fridays, Saturdays, Sundays and holidays are processed on Monday and shipped the following Tuesday.

In the event that the delivery address that you have given us proves to be inaccurate or in the event that it is impossible for the delivery service to deliver your package to you for reasons attributable to you, the costs of reshipping the package to us will be been returned will be your responsibility.

5.2 Delivery method and times

Melissa Shoes France offers one type of delivery. Deadlines run from receipt by Melissa Shoes France of full payment of the price:

Standard Delivery (48 to 72 hours on working days) from the date your order is shipped. It is carried out by Colissimo France without signature and the price is €8.80 for Metropolitan France.

If the delivery deadline is exceeded by more than 7 days and not due to force majeure, you can cancel your order by registered letter with acknowledgment of receipt. You will then be reimbursed within a maximum of 30 days.

5.3 Split delivery

Melissa Shoes France tries as much as possible to deliver all the products in your order at once and as quickly as possible. However, Melissa Shoes France reserves the right to deliver the products in your order in stages in cases where, for logistical reasons or availability of products in stock, delivery in one go would be impossible. In such a case you will be informed by email and you will not be charged any additional shipping costs.

5.4 Delivery Problems and Non-Receipt of the Package

We are committed to shipping your orders within the time frame agreed upon when finalizing your purchase. However, in case of any problem with delivery, we kindly ask you to follow the procedure below.

If you do not receive your package, we recommend that you contact the La Poste assistance service at 3631. This service is accessible for all calls made from mainland France. Please note that this call is not premium rate, but additional charges may apply depending on your operator. Unfortunately, we are unable to pose as the customer and therefore cannot call La Poste on your behalf.

We remind you that these conditions are established in order to guarantee better management of delivery problems and to offer you optimal service. We remain at your disposal for any clarification or additional assistance at the following email address: contact@melissashoesfrance.com

Article 6. Shipping costs and administrative formalities linked to the importation of our products

6.1 Shipping costs

The amount of shipping costs is €8.80 for Metropolitan France. They are free for all orders from 150€. International shipping costs vary on a case-by-case basis, you can view details by country by clicking here .

6.2 Customs taxes, import fees (for orders made abroad)

Customs taxes, administrative formalities as well as import fees or any other tax linked to the purchase of our products abroad remain the responsibility and charge of customers.

We invite our international customers to inquire about the procedures related to the importation of our products into their respective countries before finalizing their orders.

Article 7. Returns and cancellations

For any return or exchange request, everything happens in your customer area : you click on the little man next to the magnifying glass, at the top right of our page, or by clicking here .

If you have not created your customer account at the time of validation of your order, you can always request a return or an exchange, by entering the number of your order as well as the email address or telephone number used when ordering. validation of your order in clicking here .

7.1 Returning defective products after delivery

You have the right to return delivered products if they are defective or do not conform to your order.

Legal guarantee for defective goods

We recognize the legal guarantee of 2 years (or any longer period possibly set out in the law of the country concerned) in the event of defects in the product. A product is said to be "defective" if it was received damaged or if a manufacturing defect or a material defect appears within a period of 2 years (or any longer period possibly stated in the law of the country concerned) from procurement. Please note that Products damaged due to wear and tear are not considered defective.

You can return defective Products within 2 years of receipt of the products and receive a full refund, including shipping costs, if applicable.

Upon receipt of the returned products and after inspection, we will issue your refund within 15 days.

Melissa Shoes France undertakes to respect its legal obligations which appear in the articles extracted from the Consumer Code and the Civil Code below:


"The seller is required to deliver a voucher in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this was charged to him by the contract or was carried out under his responsibility. Consumer Code - article L211-5

To comply with the contract, the property must:

1. Be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or of model: - present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.

2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. Consumer Code - article L211-12 Action resulting from lack of conformity is prescribed two years from delivery of the goods. Civil Code - article 1641

1. The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have given only a lower price if he had known them. Civil Code – article 1648

  1. Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect."

7.2 Returning products after delivery without reasons – Right of withdrawal

If you are not satisfied with the products ordered, you can exercise your right of withdrawal and return them to us at your expense within 14 days postmarked. Shipping and return costs remain the responsibility of the customer and will be retained at the time of reimbursement.

The exercise of the right of withdrawal is materialized by the return of the products and is dated the day the returned products are sent, postmarked as proof.

The products must be returned in their original packaging (box and fabric shoe packaging if applicable) and all packaged in a cardboard overpack and sent to the following address:

Mistral Services
Att: Melissa Shoes
286 Av. du Pastré
13400 Aubagne

Upon receipt of the products, we will reimburse the price of the products excluding shipping costs within a maximum period of 30 days or we will offer you a credit that you are free to refuse.

However, the return will be refused and will not give rise to a refund, in the following cases:

1. Boxes, packaging, labels, blister packs (plastic pouch) have been removed or damaged and not included in the return

2. The products have been washed, used or worn except for simple fitting

3. The product is not complete. If your order includes different products which are not linked to each other (non-exhaustive examples of products linked to each other: pair, inseparable set, etc.) you can return only part of your order. Only products returned complete (the pair of shoes and its original packaging) will be refunded.

4. The products have been worn, worn, modified or misrepresented

5. The return must be made to an address or recipient other than our warehouse at Mistral Services at 286 Av. du Pastré, 13400 Aubagne.

6. The time between the date of your order and receipt of your return by our warehouse (postmark as proof) has exceeded 14 days

7.3 Returning non-defective products after delivery for standard exchange (of the same model and color, in a different size):

You have chosen the wrong size: you can request the exchange of your product for another size, always in your customer area or by clicking here . You provide the order number as well as the email address or telephone number used when validating the order.

This request must be made within 30 days of your purchase. The item must be returned in its original box and packaging with its label and pouch otherwise it will be refused by our services.

Once the return is received and validated, the new item will be sent to you immediately.

Return costs are our responsibility for any exchange made in Metropolitan France.

For abroad, return costs remain the responsibility of the customer and reshipping costs abroad are similar to those charged upon delivery.

Exchanges only concern the size or color for the same reference. It is not possible to exchange for another model or a model at a different price.


Article 8. Information relating to reimbursement

The costs of returning products that are defective or do not conform to your order will be fully refunded (shipping costs and return costs).

Delivery costs concerning refund requests linked to cancellation and return without justified reasons, made within the 14-day withdrawal period , remain the responsibility of the customer and will be deducted from the amount invoiced. of the order at the time of reimbursement.

For orders that have benefited from free shipping costs ( greater than 150 Euros), shipping costs will be debited from the amount invoiced at the time of reimbursement. In mainland France these costs amount to 8.80 Euros. Return costs remain the responsibility of the customer. On orders that have been shipped via Fedex, delivery and return costs may vary between 12 and 32 Euros depending on the destination and will be invoiced for each step.

Orders paid via Paypal will also be subject to additional costs of 10% of the order amount linked to administrative management by this service.

Article 9. Pre-Orders

Pre-ordering allows you to reserve a product before it is marketed by Melissa Shoes France and to be among the first to benefit from a new Melissa Shoes France product. Pre-order is not yet available on Melissa Shoes France. We are doing everything we can to offer it to you very quickly.

Article 10. Promotional codes (discounts)


A promotional code entitles you to a one-off discount for the purchase of one or more products under the conditions provided for in the promotional code.


Promotional codes are personal. Promotional codes are inalienable and cannot be sold, bartered, exchanged, or made available to the public free of charge or for a fee on a website or any other communication medium without prior, express and written authorization from Melissa Shoes France .


The promotional codes published by Melissa Shoes France can only be used on the website www.melissashoesfrance.com


You can only use one promotional code per product.


Promotional codes cannot be combined with other promotions.


Promotional codes are not redeemable for cash.


Promotional codes are non-refundable.


Melissa Shoes France reserves the right to cancel a promotional code when it is not used in accordance with the above.

Article 11. Availability

If, despite the care we take in managing our stocks, an order has been validated even though the product(s) ordered is or are not available in stock, Melissa Shoes France reserves the right to offer you other replacement products or to cancel the order.

If you cancel your order you will have the choice between a refund and a credit.

Article 12. Validity of offers

Our offers are valid for the entire period they are visible on our website or between the dates indicated if it is a fixed-term commercial operation.

In the event of a manifest error in the offer, Melissa Shoes France is not bound by its offer and will give you the option of canceling your order or confirming it under the actual conditions of the offer.

Article 13. Liability

Melissa Shoes France is liable only in the event of violation of its contractual obligations under the terms of the legislation in force.

Melissa Shoes France cannot be held liable for any damage suffered by a third party resulting from the use of one of our products.

Melissa Shoes France cannot be held liable for any damage resulting from your misuse of one of our products.

Melissa Shoes France is not responsible for any damage resulting from incorrect information on its websites.

Article 14. User Generated Content

Any content added to the site www.melissashoesfrance.com by users of the site (opinions, ideas, comments, votes, articles, photographs, films, drawings, creations in particular) and made public on the site becomes the property of Melissa Shoes France.

Melissa Shoes France reserves the right to use it, to publish or not the content added by users and in any way whatsoever.

Article 15. Current law

These general conditions, as well as any disputes which may result therefrom, or which result from the use of the website(s) or purchases made on the Melissa Shoes France websites, are governed by French law.

Article 17. Links to other sites

Melissa Shoes France is not responsible for the use or content of the websites to which it provides links.

Melissa Shoes France is not responsible for the use or content of websites which provide a link to the Melissa Shoes France site.

Article 18. Intellectual property rights

Melissa Shoes France is the owner of the brand names, names, names, product titles, designs, models, photographs mentioned on the site www.melissashoesfrance.com which are either registered trademarks or commercial brands, or designs, models, works subject to intellectual property rights.

Article 19. Information Technology and Freedom

In accordance with the provisions of law 78-17 of January 6, 1978 amended in 2004, this website has been the subject of a prior declaration to the Commission Nationale Informatique et Liberté (CNIL) under number 1450383.

You also have the right to access, rectify, modify and delete data concerning you. You can exercise this right by consulting our contact page. The data collected on the site is reserved for the exclusive use of Melissa Shoes France and is not disclosed to third parties.

Article 20. Complaints and dispute management

In the event of a difficulty or dispute between the parties relating to the interpretation, execution or termination of the General Conditions, the parties must endeavor to resolve it as best they can and agree to seek an amicable solution within the spirit of the General Conditions.

Any Member of the site can send a complaint relating to the use of the site via e-mail: contact@melissashoesfrance.com, or by mail addressed to the Bastille Distribution head office address indicated in the legal notices, article 21 of this document.

In the event of a dispute with the Alma company, you have the possibility of appealing to the AFEPAME consumer mediator .


Article 21. Legal notices

Les melissashoesfrance.com is published by the company Bastille Distribution, Simplified Joint Stock Company with capital of 1000 euros, whose head office is located at 56, Rue de Bourgogne, 75007 PARIS, registered in the trade and companies register under the number unique identification 852 901 768 RCS Paris.

VAT number: FR31852901768