Delivery in Metropolitan France: via Colissimo to a collection point or to your home in 48 to 72 hours on average from the date your order is dispatched.
Internationally, we deliver either via Fedex or via La Poste's local partner: BPost for Belgium, La Poste CH in Switzerland, Poste NL for the Netherlands, to name a few.
The processing times for your order are 24 to 72 hours (if you place it on Friday). The delivery costs for France amount to 8.80 Euros and will be displayed at the time of payment. Delivery is free for an order above 150€ .
Once your order has been dispatched, you will receive a dispatch confirmation email containing a tracking number. And presto, here she is on her way! You can always follow the progress of your delivery on your account.Will I have to pay additional costs, such as VAT or customs duties?
You will have no customs fees to pay in Europe. For Switzerland, customs duties may apply.
VAT is already included in the price of each product.I have a problem with tracking my order.
Sorry! It may happen that the carrier takes 3 to 5 working days to register the status of your order. If your order number does not update or simply does not work, we invite you to connect to your customer area, by clicking on the little man next to the magnifying glass, at the top right of our page, or good by clicking here .
If you did not create your customer account at the time of validation of your order, you can always track your package, request a return or an exchange, by entering the number of your order as well as the email address or telephone used during the validation of your order by clicking here .
If ever you still do not manage, you can always contact us at the e-mail address email@example.com and we will be happy to assist you.How do I change my delivery address?
It is possible, as long as your order has not left. If your delivery address is incorrect, please email us at firstname.lastname@example.org
RETURNS & EXCHANGES
For any return or exchange request, everything happens on your customer area: you click on the little man next to the magnifying glass, at the top right of our page or by clicking here .
If you have not created your customer account at the time of validation of your order, you can always request a return or an exchange, by entering the number of your order as well as the email address or telephone number used during the validation of your order by clicking here .
If you ever need a hand, you can always contact us at email@example.com and we will be happy to assist you.
How can I return a product?
Order without fear, you have 14 days from receipt of your order to change your mind and return your items to us . Your refund will be triggered once your return has been received by our services.